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FREQUENTLY ASKED QUESTIONS
How do I
send my unit for repair?
-
Click here
to print out a repair form (enter your
details then click print) this form also
has our postal address.
-
Package up
your unit in a good box with the repair
form and plenty of
bubble wrap.
-
Stick our postal
address from the repair form
to your box then send.
When we
receive your unit we will diagnose the fault
and contact you with a
job number and estimate for repair,
If you would like to go ahead with the
repair and after the repair is complete we
will contact you again for payment details.
How long will
the repair take.
Average repair
times are 1-3 days plus parts delivery and
postage if applicable.
You will be
given an estimate for repair while you wait
or shortly afterwards by phone, we will also
let you know roughly how long the repair
will take to complete.
If we have to
order parts for your unit, they will be
given priority when parts arrive.
(some parts
can take 3-30 days from overseas suppliers,
most parts are next day delivery).
Phone
unlocking and radio decodes can be done
while you wait, some phones and radios may
take up to an hour to unlock/decode.
IMPORTANT: We reserve the right to dispose
of units after three months where payment
has not been made, The repaired units will
be sent to auction to recover repair/parts
costs. We will contact you by phone, then
recorded delivery letter before disposing of
any units.
How much will
the repair cost?
The cost of
the repair depends on the fault and extent
of the damage. Please see the
Repair Costs
page for more details.
How do I pay
for my repair?
When your
repair is complete we will contact you with
payment details.
We accept
payment by Paypal, Cheque, postal order and
Cash.
If you choose
to pay with Paypal we will send an invoice
to your e-mail address.
Cheques
payable to
Radiowaves,
click here for
postal address.
Please
allow 3 working days for cheques to clear.
What if
my unit cannot be repaired?
If your unit is beyond
economical repair, damaged beyond repair or refused estimate we will return the unit to
you with No Charge, except the return
postage.
Can I bring my unit to your workshop?
Yes, If
you are in the central Scotland area you can
bring your repair, decode or Phone unlock to
our workshop for immediate service.
Click here
For our address and map.
Do we guarantee repairs and
parts fitted?
All
repairs we do and parts we replace are guaranteed from invoice
date, the warranty details are printed on your
invoice.
Contact us
about your repair.
Please call
01324 888818 (office hours).
Click
here to send us an e-mail. |
