FREQUENTLY ASKED QUESTIONS.

How do I send my unit for repair?

1. Click here to print out a repair form (enter your details then click print) this form also has our postal address.

2. Package up your unit in a good box with the repair form and plenty of bubble wrap.

3. Stick our postal address from the repair form to your box then send.

When we receive your unit we will diagnose the fault and contact you with a job number and estimate for repair, If you would like to go ahead with the repair and after the repair is complete we will contact you again for payment details.

How long will the repair take.

Average repair times are 1-3 days plus parts delivery and postage if applicable.

You will be given an estimate for repair while you wait or shortly afterwards by phone, we will also let you know roughly how long the repair will take to complete.

If we have to order parts for your unit, they will be given priority when parts arrive. (some parts can take 3-30 days from overseas suppliers, most parts are next day delivery).

Phone unlocking and radio decodes can be done while you wait, some phones and radios may take up to an hour to unlock/decode.

IMPORTANT: We reserve the right to dispose of units after three months where payment has not been made, The repaired units will be sent to auction to recover repair/parts costs. We will contact you by phone, then recorded delivery letter before disposing of any units.

How much will the repair cost?

The cost of the repair depends on the fault and extent of the damage. Please see the Repair Costs page for more details.

How do I pay for my repair?

When your repair is complete we will contact you with payment details.

We accept payment by Paypal, Cheque, postal order and Cash.

If you choose to pay with Paypal we will send an invoice to your e-mail address.

Cheques payable to Radiowaves, click here for postal address.

Please allow 3 working days for cheques to clear.

What if my unit cannot be repaired?

If your unit is beyond economical repair, damaged beyond repair or refused estimate we will return the unit to you with No Charge, except the return postage.

Can I bring my unit to your workshop?

Yes,  If you are in the central Scotland area you can bring your repair, decode or Phone unlock to our workshop for immediate service.

Click here For our address and map.

Do we guarantee repairs and parts fitted?

All repairs we do and parts we replace are guaranteed from invoice date, the warranty details are printed on your invoice.

Contact us about your repair.

Please call 01324 888818 (office hours).

Click here to send us an e-mail.