Estimate / Repair / Payment

When we receive your unit we will diagnose the fault and contact you with a job number and estimate for repair, If you would like to go ahead with the repair and after the repair is complete we will contact you again for payment details.

We accept online payment by Paypal , We will send an invoice to your paypal email address when work is complete.

You can also send a cheque (payable to Radiowaves).

If your unit is beyond economical repair or refused estimate we will return the unit to you with No Charge, except the return postage.

What is Paypal?

Paypal is a safe and secure site for online money transfer with millions of users worldwide.

Note: You don't have set up a Paypal account to use Paypal, Just pay with a credit credit/debit card. All major credit/debit cards are accepted.

How much will the repair cost?

The cost of the repair depends on the fault and extent of the damage. Please see the Repair Costs page for more details. 

Are estimates free?

Units such as, Laptops, camcorders and projectors may occur an estimate charge due to the time involved to dismantle and diagnose faults, we will let you know about this before any work is carried out.  All other estimates are FREE

Where do I send payment to?

When your repair is complete we will contact you with payment details.

We accept payment by Paypal, Cheque, postal order and Cash.

If you choose to pay with Paypal we will send an invoice to your e-mail address.

Cheques payable to Radiowaves, click here for postal address.

Please allow 3 working days for cheques to clear.

Can I bring my unit to your workshop?

Yes,  If you are in the central Scotland area you can bring your repair, decode or Phone unlock to our workshop for immediate service.

Click here For our address and map.

How long will the repair take.

Average repair times are 1-3 days plus parts delivery and postage if applicable.

You will be given an estimate for repair while you wait or shortly afterwards by phone, we will also let you know roughly how long the repair will take to complete.

If we have to order parts for your unit, they will be given priority when parts arrive. (some parts can take 3-30 days from overseas suppliers, most parts are next day delivery).

Phone unlocking and radio decodes can be done while you wait, some phones and radios may take up to an hour to unlock/decode.

IMPORTANT: We reserve the right to dispose of units after three months where payment has not been made, The repaired units will be sent to auction to recover repair/parts costs. We will contact you by phone, then recorded delivery letter before disposing of any units.

Contact us about your repair.

Please call 01324 888818 (office hours).

Click here to send us an e-mail.